At St Joseph's Hospital, we place the patient at the heart of everything we do and strive to provide the highest standards of healthcare.

We take the time to listen, explain, and deliver quality care within a safe environment.
Our vision is to provide the highest standards of healthcare which is accessible and affordable, and to be a valued contributor in the support of clinical research.
This vision will provide the power behind the way we think, the way we act, and the way we are with others.
We will adopt a ‘whatever it takes’ mindset; continuously improving care and utilising the latest evidence-based research to guide our treatments and services.

Caring - We treat patients as an individual who are always at the centre of what we do, and we treat them as we ourselves want to be treated.

Collaboration - We work as one organisation where everyone feels safe to speak up, share ideas, contribute to decisions and support innovations.

Transparent - We foster a culture of transparency and understanding, which form the cornerstone of our relationship with patients and each other.

Efficient - We aim to get everything right first time, on time, every time.

Sustainable - We manage resources thoughtfully and leave lasting impression on our patients and not on the planet.

Our principles:

Our patients are at the heart of everything we are and everything we do.
To employ people who are caring, have high moral and ethical standards, and believe in our values.
To invest in our people, they are our most valuable resource, enabling continuing growth and development.
To continuously improve the quality and value of care we give to our patients.
To listen and to communicate in an open, honest, and straight forward manner.
To embrace innovation and new technologies. To learn from others in the spirit of collaboration.
To be the first choice for insurers, clinicians, and patients.
To deliver the highest clinical outcomes.

We are committed to:

1. Recognising and respecting everyone as unique and individual.
2. Providing open and accurate information about our performance as a hospital in terms of medical outcomes, patient satisfaction and pricing to enable patients to make a fully informed choice of hospital.
3. Welcoming feedback from all of our patients as we continually learn and develop. 

Please read our Statement of Purpose for more information.