Description

Job Title: Patient Advisor 
Department: Inpatient Bookings 
Hours: 37.5 hours per week 
Salary: £27,466 per annum 
Responsible to: Inpatient Team Lead/ Customer Services Manager

Job Summary 

The Inpatient Bookings team provide excellent customer service, striving to exceed patients, consultants, and colleagues’ expectations.  The team are responsible for booking patients into theatre in an effective way, ensuring theatres are fully utilised. We are looking for an enthusiastic, highly motivated, self-driven individual who is looking to kick start their career. Working within a small team, you will have the opportunity to learn and develop new skills as well as putting existing ones into practice. 

Key Responsibilities 

•  Provide an efficient and professional service to patient’s consultants and colleagues.

•  Ensure theatres are booked efficiently and within guidelines.

•  Ensure the necessary appointments are made in line with theatre's e.g Pre Assessment appointments. 

•  Have excellent understanding of the patient pathways.

•  Have excellent knowledge of all consultants/specialities.

•  Ensure all insured patients have been authorised by insurer's.

•  Provide accurate pricing to patients. 

Person Specification 

The following specification represents the range of skills, abilities and experiences etc. relevant to the position. Applicants are expected to meet the attributes that have been identified as essential. 

Essential 

Working within a fast-paced team.

Worked in healthcare.

Willingness to learn.

Attention to detail. 

Excellent communication skills. 

Self-Motivated. 

Desirable 

Further education e.g. A Level, BTEC. 

The closing date for receipt of applications is the 28th February 2025. 

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration. 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.