Description

Job Title: Administrator (Fixed Term - 12 Months)
Department: Advanced Diagnostics
Hours: 37.5 hours per week between the hours of 8am-8pm, including weekend working. 
Salary: £25,120 per annum 
Responsible to: Advanced Diagnostics Admin Team Lead

Job Summary

To provide reception and clerical support for Administration Services across the Hospital.

Key Responsibilities 

As an Administrator at St Joseph’s Hospital, you will:

•    Provide a first class and effective service to patients, visitors, consultants, team colleagues and all internal departments.

•    Deal with inbound telephone and email enquiries and process as necessary, ensuring messages are passed correctly and confidentially.

•    Ensure that any voicemail messages are dealt with, and calls returned on the same working day.

•    Deal with referrals from GP practices, medical secretaries and other referrers, both in hard and soft copy, and via referrers' portals.

•    Process referrals to other areas of the hospital where required.

•    Work confidently with the Hospital's Patient Information System to book appointments for patients, setup and manage clinics for clinicians and record patient outcomes.

•    Provide administrative assistance to clinical departments including the preparation and management of clinical lists and medical records. 

Person Specification 

The following specification represents the range of skills, abilities and experiences relevant to the position. Applicants are expected, at a minimum, to meet the attributes that have been identified as essential. 

Essential 

• Good clerical skills - Fully computer literate.
 
• Excellent oral and written communication skills.

• Evidence of delivering a high level of customer service.

• Maths and English GCSE.

• Proven ability to work on own initiative. 

• Evidence of ability to work under pressure. 

• Confidentiality. 

Desirable 

• Experience in a healthcare environment and working with patients. 

• Proven ability to communicate with a wide range of internal and external stakeholders including patients, staff-members, visitors, suppliers and environmental health.

The closing date for receipt of applications is the 20th March 2025. 

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration. 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.