Patient Satisfaction Questionnaire

St Joseph’s Hospital is committed to delivering safe, high-quality, cost-effective healthcare.

We therefore appreciate all feedback regarding the care and service that you, your family or others experienced during your visit to St Joseph’s.

Please complete the Patient Satisfaction Questionnaire by clicking on the dropdown box and selecting the department you have visited most recently.

Day Surgery Feedback

How has your treatment been funded?

Select Option... NHS Insured Self-funded

Is this your first visit?

Select Option... Yes No

What influenced you to come to St Joseph's Hospital?

Select Option... Personal Recommendation GP Private Insurance Company Internet Search Other (please specify)

If Other (please specify):

What is your gender?

Select Option... Male Female Non-binary

What is your age range?

Select Option... 0 - 15 16 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 - 74 75 - 84 85+

Questions:

How likely are you to recommend St. Joseph's to friends and family, if they need similar care or treatment?

Select Rating Extremely likely Likely Neither likely nor unlikely Unlikely Extremely unlikely Don't know

Were you involved as much as you wanted to be in decisions about your care and treatment?

Select Rating Yes, definitely Yes, to some extent No

Did you find someone on the hospital staff to talk to about your worries and fears?

Select Rating Yes, definitely Yes, to some extent No I had no worries or fears

Were you given enough privacy when discussing your condition or treatment?

Select Rating Yes, definitely Yes, to some extent No

Did a member of staff tell you about medication side effects to watch for when you went home?

Select Rating Yes, definitely Yes, to some extent No I did not need an explanation

Did hospital staff tell you who to contact if you were worried about your condition or treatment after you left the hospital?

Select Rating Yes No Don't know Can't remember

Overall, did you feel you were treated with respect and dignity while you were in the hospital?

Select Rating Yes, always Yes, sometimes No

Further Questions:

What did we do well?

What could we have done better?

If you would like to discuss any issues or provide further feedback please provide your name and contact details:

Name:

Contact Number or Email:

Any additional comments?

We hope you have enjoyed your experience at St Joseph's Hospital. If you have any further suggestions please email us at suggestions@stjosephshospital.co.uk

Physiotherapy Feedback

How satisfied are you with the length of time you have waited within the department for this appointment?

Select Rating Very satisfied Satisfied Unsatisfied Very unsatisfied

How satisfied were you with the waiting area?

Select Rating Very satisfied Satisfied Unsatisfied Very unsatisfied

Did the assessment/treatment meet your expectations, if not why?

Select Rating Yes, definitely To some extent No, why?

No, why?

Were you involved as much as you wanted to be in decisions about your care and treatment, if not why?

Select Rating Yes, definitely No, why?

No, why?

Any additional comments?

Advanced Diagnostics Feedback

How satisfied are you with the length of time you have waited within the department for this appointment?

Select Rating Very satisfied Satisfied Unsatisfied Very unsatisfied

How satisfied were you with the waiting area?

Select Rating Very satisfied Satisfied Unsatisfied Very unsatisfied

Did the assessment/treatment meet your expectations, if not why?

Select Rating Yes, definitely To some extent No, why?

No, why?

Were you involved as much as you wanted to be in decisions about your care and treatment, if not why?

Select Rating Yes, definitely No, why?

No, why?

Any additional comments?

Outpatient Feedback

How satisfied are you with the length of time you have waited within the department for this appointment?

Select Rating Very satisfied Satisfied Unsatisfied Very unsatisfied

How satisfied were you with the waiting area?

Select Rating Very satisfied Satisfied Unsatisfied Very unsatisfied

Did the assessment/treatment meet your expectations, if not why?

Select Rating Yes, definitely To some extent No, why?

No, why?

Were you involved as much as you wanted to be in decisions about your care and treatment, if not why?

Select Rating Yes, definitely No, why?

No, why?

Any additional comments?

St Joseph's Café Feedback

Thank you for choosing St Joseph's hospital your feedback is important to us can we please ask that you take a few moments to complete the below.

Name:

Contact Number:

How was your food and drink today?

How was the service you received today?

How likely are you to recommend St Joseph's café to friends and family?

Inpatient Feedback

How has your treatment been funded?

Select Option... NHS Insured Self-funded

Is this your first visit?

Select Option... Yes No

What influenced you to come to St Joseph's Hospital?

Select Option... Personal Recommendation GP Private Insurance Company Internet Search Other (please specify)

If Other (please specify):

What is your gender?

Select Option... Male Female Non-binary

What is your age range?

Select Option... 0 - 15 16 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 - 74 75 - 84 85+

Questions:

How likely are you to recommend St. Joseph's to friends and family, if they need similar care or treatment?

Select Rating Extremely likely Likely Neither likely nor unlikely Unlikely Extremely unlikely Don't know

Were you involved as much as you wanted to be in decisions about your care and treatment?

Select Rating Yes, definitely Yes, to some extent No

Did you find someone on the hospital staff to talk to about your worries and fears?

Select Rating Yes, definitely Yes, to some extent No I had no worries or fears

Were you given enough privacy when discussing your condition or treatment?

Select Rating Yes, definitely Yes, to some extent No

Did a member of staff tell you about medication side effects to watch for when you went home?

Select Rating Yes, definitely Yes, to some extent No I did not need an explanation

Did hospital staff tell you who to contact if you were worried about your condition or treatment after you left the hospital?

Select Rating Yes No Don't know Can't remember

Overall, did you feel you were treated with respect and dignity while you were in the hospital?

Select Rating Yes, always Yes, sometimes No

Further Questions:

What did we do well?

What could we have done better?

If you would like to discuss any issues or provide further feedback please provide your name and contact details:

Name:

Contact Number or Email:

Any additional comments?

We hope you have enjoyed your experience at St Joseph's Hospital. If you have any further suggestions please email us at suggestions@stjosephshospital.co.uk