Description

Job Title: Team Lead 
Department: Inpatient Bookings 
Hours: 37.5 hours per week, between the hours of 8am-6pm 
Salary: £31,383 per annum 
Responsible to: Customer Services Manager

Job Summary 

To lead the Inpatient Bookings team, displaying excellent leadership and customer service skills and to manage all theatre bookings, ensuring efficient use of theatres. This role will also work alongside health professionals, and you will need to interface confidently with all areas across the hospital. 

Key Responsibilities

As the Team Lead for the Inpatient Bookings department, you will work closely with the Customer Services Manager to deliver:

• Overseeing the day to day running of the Inpatient Booking team, allocating tasks and ensuring all bookings are booked accurately in a timely manner.

• Ensure the team achieve Targets

• Hands on with booking surgeries, answering the telephone and all other duties

• Ensure all insurance Pre authorisations are in place prior to surgeries

• Ensure all theatre lists are managed effectively including ordering of lists and staggering of admission times

• Ensure all patients are provided with full details for their surgery, including written authorisation if required

• Assist with setting up and running any third-party contracts i.e. NHS Waiting Lists

• Issuing of bespoke quotations if patients fall out of hospital criteria

• Weekly catch-up meetings with the Customer Services Manager

• Training of new staff assigned to the Team

Person Specification 

Essential 

• Experience of working in an administrative, clerical environment

• Organised and able to work on own initiative as well as within your team

• Experience of leading a team

• Strong IT Skills

• Excellent communication skills, both verbal and written 

Desirable 

• NVQ or equivalent in Business Administration

• Experience of the Healthcare industry 

The closing date for receipt of applications is the 13th March 2025. 

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration. 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.